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What are the Delivery Costs?

ukire.png UK

Royal Mail 2nd Class Standard = £3.45 for orders below £50
Royal Mail 1st Class Standard = £4.45 for orders below £50
FREE on Orders over £50

europel.png Ireland & Europe

Royal Mail Airmail Packets = £6.95 for orders below £50
FREE on Orders over £50

amercaaust.png US, Canada & Australia

Royal Mail Airmail Packets = £6.95 for orders below £75`
FREE on Orders over £75


When Can I Expect Delivery?

ukire.png UK

Royal Mail 2nd Class Standard = 2 - 5 Business Days
Royal Mail 1st Class Standard = 1 - 2 Business Days

europel.png Ireland & Europe

Royal Mail Airmail Packets = 3 - 5 Business Days

amercaaust.png US, Canada & Australia

Royal Mail Airmail Packets = 5 - 10 Business Days


When will my Order be shipped?

We aim to process & dispatch all of our orders within 24 hours Monday - Friday.


Do you Offer International Shipping?

We do offer international shipping to the following countries: Austria, Australia, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Holland, Hungary, Italy, Latvia, Lithuania, Malta, Netherlands, Norway, Poland, Republic of Ireland, Romania, Scotland, Slovakia, Slovenia, Spain, Sweden & United States.


Which Shipping Company do you Use?

Most UK orders are sent via Royal Mail depending on your selection on checkout however if the item weight is very heavy we reserve the right to use a comparable courier service as Royal Mails services have weight cut off limits.

International orders are sent using Royal Mail Airmail Small Packets. If you spend over £200 then we will send your order through either Hermes, DHL or Parcelforce EMS courier service which come with an online tracking option.


Will All of My Items be shipped together?

Most of the time, all of the items in an order will be shipped together. However if you have quite a large order then it may be necessary to ship the items in two separate boxes. We will send the two or more boxes off together so technically you should still receive your order altogether.


Are duties, international taxes and brokerage fees included?

Your order total does not include, nor is White Dream responsible for the payment of any duties (customs tariffs), taxes and brokerage fees associated with the shipment; these costs are the sole responsibility of the customer.


Returns Policy

We want you to have the best possible shopping experience with us so that's why we offer a
30 day 100% money back GUARANTEE. If you're not entirely happy with the goods or it just is no longer needed you may return the unopened item within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 30 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Please ensure you retain a free proof of postage receipt in the unlikely event of loss or damage to the return.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Please note that some products are not eligible for return. These include: Personalised products, edible or perishable products special order items such as cake toppers, ribbon, and plants