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Terms & Conditions

The terms and conditions below govern the sale of goods from White Dream, ("the Company") to you ("the Customer").

1. Price and Ordering

1.1 The price payable for the goods is set out on the web site at the time the Customer places their order.

1.2 When confirmation of an order is received, this is to indicate that the Company have received the Customer's order. The Company will indicate acceptance of the Customer's order, and hence a contract between the Customer and the Company, when the Company sends the Customer a confirmation email AND a dispatch notification email. The Company have included this term to protect against a mistake in pricing, where the Company has inadvertently under-priced or over-priced goods, or the Company are no longer able to supply a particular product for some reason.

1.3 In the case of a change of price, the Company will always contact the Customer first to ensure that the price is acceptable.

1.4 If the product is no longer available the Company will seek to offer the Customer a suitable alternative.

1.5 The Company only accepts Visa, Mastercard, Switch, Debit Cards, Visa Electron and PAYPAL payments as valid methods of payment.

1.6 Items will be paid for at the point of order. In the event that items have to be backordered or are not available the Customer will be given the option to cancel the order. If the Customer cancels the order they will not be charged.

2. Delivery and Title

2.1 For the purposes of this section "a Working Day" is defined as Monday, Tuesday, Wednesday, Thursday or Friday excluding public holidays in England, Scotland and Northern Ireland.

2.2 Delivery is restricted to the United Kingdom and selected countries of the European Union.

2.3 Where stock is available the Company will dispatch the Customers order using Royal Mail or Parcelforce the day after the order has been received in most cases, but not more than 7 working days after the order has been received.

2.4 No delivery charge will be charged for orders where free delivery is selected. For details of all other charges refer to the delivery details page.

2.5 All delivery times are estimates only and the Company will not be held liable for any delay in delivery of the goods howsoever caused.

2.6 Title to the goods will only pass to the Customer on receipt of payment in full of the price of the goods including all relevant delivery costs. The Company reserves the right to repossess goods in the Customer's possession if payment is not made in full.

3. Back Orders

3.1 If the goods the Customer is ordering are not in stock, the Company will back order the goods for the Customer and quote an estimated delivery date or offer a suitable alternative if the item is no longer available. The Customer will always be emailed with the option to cancel their order if they do not accept the new delivery date or the alternative item offered is not acceptable.

4. Tax Charges

4.1 VAT is calculated after purchase if applicable. We are a UK VAT Registered Company and so charge VAT on all UK B2C Purchases and certain countries offshore. All purchases are assumed to be B2C transactions unless otherwise advised. For B2B transactions please contact us in advance to clarify if VAT is applicable. We are unable to refund VAT amounts to customers due to being on UK VAT Flat Rate Scheme and in cases where a B2B purchase is made and identified and VAT should not be charged, the total paid will represent the total amount excluding VAT with the order VAT rate charged at 0% in accordance with UK law.

5. Credit Card Security

5.1 When the order is placed at the Company's website, card transactions are processed by PAYPAL secure servers. We do not capture card details on our own site. We do not retain your card details in any format.

6. Guarantee

6.1 The Company guarantees the Customer's satisfaction. All of the Company's products come with a 30 day money back guarantee on return of goods in an unspoilt, saleable condition.

6.2 The Customer can notify the Company by email or letter. Contact details are set out below:

White Dream
Unit 2404 - Courier Point,
13 Freeland Park, Wareham Road
Poole
Dorset
BH16 6FH
United Kingdom

Email: [email protected] This e-mail address is being protected from spambots. You need JavaScript enabled to view it

6.3 The Customer will bear the cost of returning the goods to the Company unless the goods are being returned because they are incorrect or defective, in which case the Company will arrange for a refund of postage paid by the customer.

6.4 On receipt of the goods by the Company the Customer will receive a credit, exchange or refund to the total value of goods returned subject to the goods being returned in an unspoilt, saleable condition.

7. Liability

7.1 Any defect in the quality, quantity and condition of the goods should be notified by the Customer to the Company. If the Customer does not notify the company, the Company will not accept liability for such defect and the Customer will required to pay for the goods in full as if delivered.

7.2 The Company will inspect the goods returned and if the defect is identified, the Customer will be given the option of replacement at no additional cost or a full refund of the price of the goods. The Company will have no further liability to the Customer.

7.3 The Company will inspect the goods returned and if no defect is identified the goods will be returned to the Customer at the Customer's cost.

7.4 The Company under no circumstances will be liable to the Customer for any loss of profits, additional costs, indirect or consequential loss or damage arising out of any defect in goods supplied. The Company's liability will be restricted to the value of goods returned found to be defective on inspection. This does not affect your statutory rights as a consumer or the Company's liability to the Customer for fraudulent misrepresentation or for death or injury resulting from the Company's negligence.

8. Privacy Policy

8.1 The Company does not disclose the Customers information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

8.2 Cookies are used on this shopping site to keep track of the contents of the Customers shopping cart. They are also used after the Customer has logged on as part of that process. The Customer can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If the Customer turns off cookies, the Customer will be unable to place orders or benefit from the other features that use cookies.

See Privacy Policy for full details: http://www.whitedream.co.uk/index.php?route=information/information&information_id=3

9. Returns Policy

9.1 The Customer's rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

10. Force Majeure

10.1 The Company shall have no liability to the Customer for any failure or delay in supply or delivery or for any damage or defect to the goods supplied or delivered caused by any event or circumstance beyond the Company's reasonable control.

11. General

11.1 The validity, legality or enforceability of any part of these terms and conditions will be unaffected by the invalidity, illegality or unenforceability of any individual part of these term and conditions.

11.2 The terms and conditions shall be governed by and interpreted in accordance with English Law.

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